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Frequently Asked Questions
Jewelry and art are extremely personal decisions.
Here at the Museum, we take great pride in practicing honest and fair customer service. Though we can't please everyone, we certainly will try our hardest. That's why we give you a full 30 days to decide. If you are unhappy for any reason, send your item back for a full refund or exchange (less shipping costs).
The Fine Print:
We have a 30-day return policy, which means your return must be postmarked within 30 days after receiving your item to be eligible for return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. Additionally, we encourage you to send the item in its original packaging. Please enclose the packing slip, a printed order confirmation email, or a note containing the order number from our store.
Please send returns to the following address:
1500 East Juana Ave.
San Leandro, CA 94577 USA
You can always contact us for any return questions.
Orders are typically processed within 1-2 business days.
USPS first class shipping to the USA typically takes 1-5 business days.
USPS first class shipping Internationally typically takes between 7-21 business days.
Expedited shipment options are available at checkout.